Zailor is a business operated by Milkyway Digital Pty Ltd (“we”, “us”, or “our”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (https://zailor.ai), contact us, or use our services.
Contact: [email protected]
1. What we collect
We collect personal information including:
Name, email, phone number, and business details
Billing and account information
Information you provide through forms, support, or communications
Device and usage information such as IP address, browser type, and access times
Information collected via cookies, pixels, and tracking tools
We do not collect sensitive information.
2. How we collect it
Information is collected when you:
Sign up to our services
Submit forms or contact us via our website
Communicate with us via email, chat, or phone
Visit or interact with our website and platform
We may also collect information via third-party platforms integrated with our services.
3. Why we collect it
We collect personal information to:
Provide access to our software and services
Manage billing, support, and customer accounts
Analyse performance and improve our offerings
Communicate updates, promotions, or important notices
Comply with legal obligations
You can opt out of marketing communications at any time.
4. Use of analytics and tracking tools
Our website uses cookies and tracking technologies, including:
Google Analytics
Meta Pixel
Google Ads Pixel
These tools help us understand usage patterns and improve our services. You can manage cookies through your browser settings.
5. Sharing of information
We may share your information with:
Third-party service providers (e.g. IT, email, analytics, payment processors)
Legal or regulatory authorities when required
Overseas service providers involved in platform operations
We take reasonable steps to ensure overseas data handling aligns with Australian privacy standards.
6. Security of your data
We use encryption, secure storage, and access controls to protect your data. No system is entirely secure, but we actively minimise risk.
7. Access and correction
To access or correct your personal information, contact us at [email protected]. We may verify your identity before fulfilling your request.
8. Complaints
If you believe your privacy has been breached, please contact us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au
9. Changes to this policy
We may update this policy as needed. The current version is always available at https://zailor.ai